Privacy Policy

At TuOro, we value your trust and are committed to protecting your personal information and privacy when using our website and shopping in our store.

1️⃣ Information We Collect

We may collect certain information when you make a purchase, create an account, subscribe to communications, or interact with our website.

This may include:

• Full name
• Billing and shipping address
• Email address and phone number
• Order and payment details
• Technical information such as IP address, browser, and device
• Browsing activity within the website

2️⃣ How We Use Your Information

The information collected may be used to:

• Process orders and payments
• Manage shipping and deliveries
• Provide customer support
• Send order confirmations and updates
• Prevent fraud and security risks
• Improve website functionality and user experience
• Comply with legal, tax, and regulatory obligations

3️⃣ Payments and Third-Party Providers

Payments are processed through authorized third-party providers, including Shopify Payments, PayPal, Shop Pay, Synchrony, Afterpay, Acima, and other payment methods available at checkout.

TuOro does not directly store complete credit or debit card information.

Each provider manages customer information according to its own privacy policies and security standards.

4️⃣ Cookies and Similar Technologies

We use cookies and similar technologies to:

• Operate the website properly
• Remember user preferences
• Analyze traffic and browsing behavior
• Improve functionality and shopping experience
• Display relevant content or advertisements

You may manage or disable cookies through your browser settings; however, some website features may become limited.

5️⃣ Shipping and Carriers

To complete deliveries, we share only the necessary information with shipping carriers and logistics providers such as USPS, UPS, FedEx, or DHL.

This may include your name, shipping address, and phone number when required for delivery purposes.

6️⃣ Communications and Marketing

If you voluntarily subscribe to our communications, we may send you emails related to promotions, product updates, new collections, or other information related to TuOro.

You may unsubscribe at any time using the unsubscribe link included in our emails.

7️⃣ Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations.

8️⃣ Privacy Rights

Depending on your location or state of residence, including California under CCPA/CPRA, you may have rights to:

• Request access to certain personal data
• Request corrections to inaccurate information
• Request deletion of personal information
• Request information regarding how your data is used or disclosed

To exercise these rights, you may contact us through our official support channels.

9️⃣ Shopify and External Services

Our store is hosted on Shopify, which provides ecommerce infrastructure and security tools designed to help protect customer information.

The website may also integrate with external services related to payments, analytics, advertising, social media, or logistics.

🔟 Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or technical changes.

Any updates will be posted on this page along with the corresponding revision date.

1️⃣1️⃣ Contact Information

If you have questions regarding this Privacy Policy, you may contact us:

soporte@joyeriatuoro.com

TU ORO LLC
Naples, Florida, United States

Thank you for trusting TuOro. We are committed to protecting your information with transparency and responsibility.