Shipping Policy

At TuOro, we work to ensure your Gold and Sterling Silver 925 jewelry arrives quickly, securely, and carefully protected.

1️⃣ Shipping Coverage

We currently ship to:

• United States
• Canada

If you would like shipping to another country, please contact us in advance to review availability and delivery options.

2️⃣ Processing Time

All orders are processed within 1 business day after payment confirmation.

Orders placed during weekends or holidays may begin processing on the next business day.

3️⃣ Estimated Delivery Times

• United States: 2 to 5 business days
• Canada: 5 to 8 business days

Delivery times may vary depending on location, season, customs processing, weather conditions, or other external factors beyond our control.

4️⃣ Shipping Carriers

Depending on destination and availability, we may use trusted carriers such as:

• USPS
• UPS
• FedEx
• DHL

5️⃣ Pickup Options

Depending on carrier availability, some orders may be shipped to authorized pickup locations:

• UPS Access Point
• USPS Hold for Pickup
• FedEx Hold at Location

To request this option, please contact us in advance and provide your order number.

6️⃣ Shipping Costs

• United States: we offer free standard shipping on eligible orders.
• Canada: standard shipping costs $19.99 CAD for orders under $250 CAD. Orders of $250 CAD or more qualify for free shipping.

Available shipping methods will appear during checkout depending on the order destination.

7️⃣ International Duties & Taxes

International orders may be subject to duties, taxes, customs fees, or additional charges determined by the destination country.

These charges are not included in the product price or shipping cost and are the customer’s responsibility.

8️⃣ Order Tracking

Once your order ships, you will receive an email containing your tracking number.

You may monitor your shipment directly through our tracking page.

9️⃣ Address Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

TuOro is not responsible for delays, failed deliveries, or returned packages caused by incorrect address information.

🔟 External Delays

We are not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• Logistical interruptions
• Events beyond our reasonable control

1️⃣1️⃣ Shipping-Related Returns

Returns require prior authorization before any product is shipped back.

You may initiate a request using our official return request form.

1️⃣2️⃣ Contact

For questions related to shipping or order tracking, you may contact us at:

envios@joyeriatuoro.com

Thank you for trusting TuOro. We work to provide secure, fast, and transparent shipping services.