Frequently Asked Questions · TuOro
Find information about 10K Gold, 14K Gold, 18K Gold, Sterling Silver 925, shipping, returns, financing, authenticity, and other important topics related to your shopping experience with TuOro.
💎 Gold & Authenticity
How do I know the jewelry is authentic?
At TuOro, we guarantee that every piece matches the material and gold purity listed in the product description, including 10K Gold, 14K Gold, 18K Gold, and Sterling Silver 925.
View Authenticity Guarantee
What is the difference between 10K, 14K, and 18K Gold?
The difference is based on the amount of pure gold contained in the alloy:
- 10K: 41.7% pure gold
- 14K: 58.3% pure gold
- 18K: 75% pure gold
Higher karat gold contains a greater percentage of pure gold and generally carries higher value.
Do you also sell Sterling Silver jewelry?
Yes. TuOro also offers selected Sterling Silver 925 jewelry pieces known for their elegance, shine, and durability.
What does Sterling Silver 925 mean?
Sterling Silver 925 contains 92.5% pure silver and is one of the most widely used standards in fine jewelry.
Do the jewelry pieces include authenticity stamps?
Yes. Many pieces include stamps such as “10K”, “14K”, “18K”, or “925” depending on the corresponding material.
What is white gold?
White gold is a gold alloy blended with lighter-colored metals while maintaining the value and durability of real gold, offering a more modern and elegant appearance.
📏 Ring Sizes & Fit
How can I find my ring size?
You can use our jewelry guides and recommendations to help determine your ring size more accurately and confidently.
View Jewelry Guides & Tips
What if my ring does not fit properly?
Our team reviews each situation individually based on the condition of the product and the purchase details.
Contact Support
💳 Payments & Financing
What payment methods do you accept?
We accept multiple secure payment methods:
- Shop Pay
- PayPal
- Afterpay
- Synchrony
- Acima
- Credit and debit cards
Do you offer financing or installment payments?
Yes. Depending on customer eligibility and provider availability, we offer financing and flexible payment options through Shop Pay, PayPal, Synchrony, Afterpay, and other supported providers.
View Financing Options
Is it safe to shop at TuOro?
Yes. Our website uses secure SSL encryption and trusted payment processing platforms to help protect your personal and payment information.
View Secure Shopping
🚚 Shipping & Tracking
Do you ship to Canada?
Yes. We currently ship throughout the United States and Canada.
Which shipping carriers do you use?
Depending on destination and availability, we may use:
How can I track my order?
Once your order ships, you will receive an email with your tracking number.
Track My Order
How long does shipping take?
Delivery times may vary depending on destination and selected shipping carrier.
View Shipping Policy
Will I have to pay duties or taxes in Canada?
International orders may be subject to duties, taxes, or customs fees determined by the destination country.
🔄 Returns & Refunds
Do you accept returns?
Yes. Returns are accepted according to the conditions outlined in our official return policy.
View Returns & Refund Policy
Can earrings be returned?
For hygiene reasons, earrings are generally not eligible for return unless the item was received damaged, defective, or incorrect.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
🧼 Jewelry Care
How should I care for my Gold and Sterling Silver jewelry?
We recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. Store your jewelry in a clean, dry place when not in use.
Can jewelry lose its shine over time?
With regular wear, some pieces may require occasional cleaning to maintain their natural shine and original appearance.
📦 Orders & Support
How can I contact TuOro?
Our support team is available to assist you with orders, payments, shipping, and general inquiries.
Go to Contact Page
Where can I read customer reviews?
You can explore reviews and experiences shared by other customers on our reviews page.
View Reviews
Where can I find your official policies?
You can review our official store policies on the following pages:
Thank you for trusting TuOro. We are committed to providing a secure, transparent, and professional shopping experience.
