Shipping Policy

Shipping Policy

⏱ Order Processing
EN: All orders are processed within 1-2 business days . Custom orders may take up to 5 days.
EN: All orders are processed within 1–2 business days . Custom or engraved items may take up to 5 days.

🚚 Shipping and Delivery Times
IS:
- USA: 3–5 business days
- Puerto Rico: 4–7 business days

IN:
- US: 3–5 business days
- Puerto Rico: 4–7 business days

*Times do not include holidays or external delays.*

💵 Shipping Costs
IS:
- Free on orders over $75 (US)
- Small orders: $4.95
- Express Shipping: calculated at checkout
IN:
- Free US shipping on orders over $75
- Orders under $75: $4.95
- Express shipping: calculated at checkout

📦 Tracking
EN: You will receive a tracking number via email as soon as your order is shipped.
EN: You will receive a tracking number via email once your order has been shipped.

✍️ Incorrect Address
EN: We are not responsible for deliveries to incorrect addresses provided by the customer.
EN: We are not responsible for deliveries to incorrect addresses provided by the customer.

❌ Lost or Stolen Packages
EN: If the package is listed as delivered, we are not responsible for loss or theft.
EN: If the tracking shows “delivered,” we are not liable for losses or theft.

✉️ Contact
ES/EN: For any questions, please contact us at ventas@joyeriatuoro.com .